Refund & Returns Policy

Refunds and Returns Policy

Effective Date: December 5, 2024

At Blue Eye Vision, we aim to provide our customers with high-quality blue light blocking glasses and an excellent shopping experience. If you are not completely satisfied with your purchase, our Refunds and Returns Policy is here to assist you.

1. Eligibility for Returns

We accept returns for products under the following conditions:

  • The return request is initiated within 30 days of receiving the product.
  • The product is unused, in its original condition, and in its original packaging, including any accessories, manuals, or promotional items.
  • Custom or personalized products are not eligible for returns unless they are defective or damaged upon delivery.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Send an email to [email protected] with the subject line “Return Request.” Please include:
    • Your full name.
    • Order number.
    • Reason for the return.
    • Photos of the product if it is defective or damaged.
  2. Approval: We will review your request and respond within 3 business days with instructions on how to proceed.
  3. Shipping: Once approved, you will receive the return shipping address and instructions.
    • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
    • Use a trackable shipping method to ensure safe delivery.
  4. Inspection: Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria.
  5. Refund or Exchange: If approved, we will process your refund or exchange within 7 business days of receiving the returned item.

3. Refund Details

  • Full Refund: Provided for defective or incorrectly shipped products.
  • Partial Refund: May be issued if the returned item is not in its original condition or has missing parts.
  • Non-Refundable:
    • Shipping fees (except for defective or incorrect items).
    • Custom or personalized products.
  • Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 days of receipt.
  • Include clear photos of the damage or defect in your email.
  • We will arrange for a replacement or full refund at no additional cost.

5. Exchanges

  • If you wish to exchange an item, follow the same return process.
  • Exchanges are subject to product availability.
  • Any difference in price must be settled before the exchange is processed.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.
  • Clearance or final sale items.
  • Items damaged due to misuse, improper handling, or unauthorized modifications.

7. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the product is defective or incorrect.
  • If you qualify for free returns (e.g., defective products), we will provide a prepaid return shipping label.

8. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

We are committed to addressing your concerns promptly and ensuring your satisfaction.

9. Policy Updates

We may update this Refunds and Returns Policy from time to time to reflect changes in our business or customer feedback. The latest version will always be available on our website.

Thank you for choosing Blue Eye Vision! We value your trust and are dedicated to ensuring a positive experience with our products and services.